Exploring the role of knowledge management in contexts of crisis: a synthesis and way forward

Anand, Amitabh and Buhagiar, Kristina and Kozachenko, Ekaterina and Parameswar, N. (2022) Exploring the role of knowledge management in contexts of crisis: a synthesis and way forward. Emerald Group Holdings Ltd..

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Purpose: Based on the scarcity and the fragmented nature of the literature in the field of knowledge management (KM) and crisis, this paper aims to present a systematic literature review of these two constructs, interlinking the literature in KM to the prevention, preparedness, response and recovery (PPRR) phases framework. The output is a critical discussion on the state of the literature in the field, and an overview of avenues for future research. Design/methodology/approach: The methodology adopted in this paper is that of a systematic literature review. Using the Scopus database, this study presents the findings that emerged from 59 publications in the field of KM and crisis. Findings: Through the application of a systematic literature review, this paper categorizes 59 publications on KM according to the different stages comprising a crisis. The implications of each paper are discussed and critically analyzed, acting as the basis of areas for future research. Originality/value: This paper is the first to offer a systematic review of the literature on KM in contexts of crisis by integrating the literature into a well-defined PPRR framework. Furthermore, the discussions presented in this review may be used by practitioners as a basis/starting point to identify relevant literature on different phases of crisis, while scholars may use this paper to further develop studies in KM and crisis management. © 2022, Emerald Publishing Limited.

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IITH Creators:
IITH CreatorsORCiD
Parameswar, N.https://orcid.org/0000-0001-7560-0228
Item Type: Other
Uncontrolled Keywords: Crisis; Crisis framework; Crisis management; Knowledge management; Knowledge management in situations of crisis; Systematic review; Theoretical framework
Subjects: Social sciences > Management
Social sciences > Entrepreneurship
Social sciences > Business Finance
Divisions: Entrepreneurship and Management
Depositing User: . LibTrainee 2021
Date Deposited: 22 Jul 2022 04:18
Last Modified: 22 Jul 2022 04:18
URI: http://raiith.iith.ac.in/id/eprint/9854
Publisher URL: http://doi.org/10.1108/IJOA-02-2022-3156
OA policy: https://v2.sherpa.ac.uk/id/publication/2733
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