System Study on Indian Railways and Analysis of Factors Influencing Customer Satisfaction

R, Shakthi Prasad (2017) System Study on Indian Railways and Analysis of Factors Influencing Customer Satisfaction. Masters thesis, Indian Institute of Technology Hyderabad.

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Abstract

This project has aimed to study the current status of system of the Indian Railways, understand and highlight the connections which affects the function in making it as the major role player in Indian transportation. The project started with identifying th e need for such a study and then identifies the problems united to it. The objective set for the project after initial research in the domain was to make a report through which the Government can implement it at optimum cost relevant to the needs for the u ser to get benefitted.

Item Type: Thesis (Masters)
Uncontrolled Keywords: system design, Indian Railways, Customer satisfaction, field observation, secondary data analysis, Usability, Interlinkages, TD755
Subjects: Arts > Design
Divisions: Department of Design
Depositing User: Team Library
Date Deposited: 10 Feb 2017 10:55
Last Modified: 10 Feb 2017 10:55
URI: http://raiith.iith.ac.in/id/eprint/3041
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